![]() Basically, setting up this iMac as a new iMac, and then migrating your files using either Setup Assistant during the install, or Migration Assistant after. ![]() If Big Sur is supported on your iMac but not downloading (and using only Safari for the downloads), then you’re headed toward a re-install, and migrating in your data from your backups. If that fails (and Big Sur is supported on your iMac), try the download again while booted into Safe Mode > How to use safe mode on your Mac - Apple Support Here is how to download Big Sur > How to upgrade to macOS Big Sur - Apple Support If your iMac is older than 2014, it isn’t supported with Big Sur. Which iMac sub-model and year do you have? A few iMac models supported in Catalina dropped of the list of iMac models supported by Big Sur. First, go get some backups if you don’t already have current and complete backups, because you don’t want to lose your data.
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